Who we are

This website is run by Cenvar Ltd, registered in England and Wales (company number 16827075), registered office at Office 2235, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW. We are the data controller for the personal information described in this policy. We are registered with the Information Commissioner’s Office (ICO), registration number ZC166414.

If you have any questions about this policy or your information, email us at hello@cenvar.co.uk.

Information we collect

We only collect what we need. This may include:

• Contact details you give us through our contact form, by email or when booking a consultation, such as your name, business name, email address and phone number.
• Details of your enquiry, such as the service you’re interested in and anything you tell us about your business.
• Booking details when you book a consultation, such as the date, time and any notes you add.
• Client information needed to deliver our services if you become a client, such as billing details and account access you choose to share.
• Technical information your browser sends automatically when you visit, such as your IP address, browser type and the pages you view, held in our hosting provider’s server logs for security.

How we use your information

We use your information to:

• reply to your enquiry and arrange consultations
• prepare proposals and quotes
• deliver, support and invoice for our services
• keep our website and systems secure
• meet our legal, tax and accounting obligations

We do not sell your information, and we do not send marketing emails unless you have asked to receive them. You can opt out at any time.

Our legal basis

Under UK data protection law we rely on:

• Legitimate interests: to respond to enquiries and run our business in ways you would reasonably expect.
• Contract: to take steps at your request before entering a contract, and to deliver our services once you’re a client.
• Legal obligation: to keep financial records and comply with the law.
• Consent: where we ask for it, for example optional marketing. You can withdraw consent at any time.

Who we share it with

We use trusted providers to run our business. They only process your information on our instructions and must keep it secure:

• IONOS: website hosting
• Google Workspace: email, calendar and consultation bookings
• Google Fonts: website fonts, which means your browser connects to Google’s servers when you visit
• Cloudflare Turnstile: spam protection on our contact form, which checks your browser is used by a person
• our accountant, bank and payment providers, where needed for invoicing and accounts

We may also share information if the law requires it.

International transfers

Some of our providers, such as Google, may process information outside the UK. Where this happens, we rely on recognised safeguards such as the UK’s adequacy regulations or the International Data Transfer Agreement to keep your information protected.

How long we keep it

• Enquiries that don’t lead to work: up to 12 months, then deleted.
• Client records: for as long as you’re a client, then up to 6 years to meet tax and legal requirements.
• Server logs: kept by our hosting provider for a short period for security.

Your rights

You have the right to:

• access the personal information we hold about you
• ask us to correct anything that’s wrong
• ask us to delete your information
• object to or restrict how we use it
• ask for your information in a portable format
• withdraw consent at any time, where we rely on consent

To use any of these rights, email hello@cenvar.co.uk. We’ll respond within one month.

Security

We take appropriate technical and organisational measures to protect your information, including secure hosting, encrypted connections (HTTPS), strong passwords and two-factor authentication on our systems.

Cookies

Our website only uses cookies that are needed for it to work. See our cookie policy for details.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first at hello@cenvar.co.uk so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.